“The great thing about NN is that I can develop and explore my interests and potential here.”
“The great thing about NN is that I can develop and explore my interests and potential here.”
I have been working at NN for 11 years and haven't been bored for a moment. I started in the Operations area, combining two roles. As a service quality specialist, I monitored the work of the Call Center. As a soft skills trainer, I taught service standards, assertiveness, stress management, and effective communication. This allowed me to blend my customer service experience with my coaching background and interest in psychology, skills that turned out to be invaluable for my further journey in Customer Experience.
Eleven years at NN have made me feel at home, but it's a home where there is always something going on. Every change and every new project is an opportunity to grow.
Although I started in Operations, I had the opportunity to learn and develop a career that fills me with even more satisfaction. Today, I work in Customer Experience, where I am in charge of plain language program and CX projects… and the development keeps on going. Without a doubt, I can develop and explore my interests and potential here.
Working here constantly reminds me that I have a significant influence on my daily work. I've discovered that sometimes all you need to participate in an interesting project is the desire, an idea, and the courage to pursue it. This was the case with our plain language program: A few years ago, I became interested in plain language, noticed our communication with customers needed a change and advocated for it.
Nowadays, from my role as a CX Expert, I coordinate a company-wide plain language program and lead a growing group of specialists who have transformed the way we communicate with our clients, making it more human. Thanks to this, for example, our self-service platform is now plain language certified and boasts a large number of satisfied users. Our unit is so successful that teams in other countries are running programs modeled after ours.
I also lead cross-functional projects to design the customer experience. Thanks to that I had an influence on the way our clients are onboarded in our company and how we serve them during claims. Knowing that I can improve the reality for our clients and that I will be able to keep doing this in the future as well, even on a larger scale, makes me happy.
And, since balance is essential, I combine my passion for work with yoga and traveling. Recently, I practiced yoga in Indonesia, and I'm already wondering where life will take me next—both personally and professionally.
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“Nationale-Nederlanden stands out for its openness to diverse perspectives .”
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‘NN is a great place to grow, professionally and personally’
“I have found a supportive environment where everyone has a place. ”
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