“At Nationale-Nederlanden, the journey matters.”
“At Nationale-Nederlanden, the journey matters.”
My career in the financial sector began during my studies, where I was educated in banking and insurance. I took my first professional steps as a consultant in a bank's contact center, where I was quickly promoted to team leader and then manager.
Deciding to focus on the insurance industry—and after an interview with my first supervisor, who still works at Nationale-Nederlanden today and whom I was supposed to meet for 40 minutes, which became 1.5 hours due to a fascinating and, as it turned out, fruitful discussion—I joined Nationale-Nederlanden as a team leader and now serve as the Contact Center Manager.
Contact Center management is multi-threaded and intensive. It's full of various tasks and topics where the main and most important goal is to ensure the satisfaction of our customers throughout their journey. The Contact Center consultants lead this journey and ensure that our clients' cases are handled on time, comprehensively, and effectively, always seeking the shortest and most efficient paths. My role is to ensure we are always punctual, available, well-organized, professional, ready for any eventuality, and equipped with the right tools.
For years, I have been involved in implementing new technologies and tools, both from the perspective of clients and employees. Numerous projects optimize our work, but one trend remains the same: the pursuit of innovation. Nationale-Nederlanden's commitment to innovation has allowed us to improve our processes continuously and deliver exceptional service.
I am a runner who covers about 3,000 km every year. On the running paths, I find an effective way to relax and recharge my batteries. This has taught me many things that I use in both my personal and professional life. Four key aspects complement my work at Nationale-Nederlanden wonderfully:
1. Planning: I plan my workouts daily, weekly, monthly, and yearly to balance my hobby with my personal and professional life. In my work, planning involves resource allocation, team schedules, and task prioritization, ensuring projects are completed on time and effectively.
2. Consistency: Pursuing set goals requires not only setting them but also systematic work to achieve them. Monitoring progress daily and checking that everything is on track helps me constantly strive to improve processes, which also applies to how I work.
3. Decision-Making: During competitions, I encounter challenges that require making decisions quickly and reacting to obstacles. At Nationale-Nederlanden, quick and accurate decisions are crucial, especially in a fast-paced Contact Center environment. Trust in the team and delegating responsibility allows for faster decision-making.
4. Building Relationships: Running, though an individual sport, has given me great relationships. Interactions with other runners during training and competitions have taught me the importance of cooperation, mutual support, and knowledge sharing – values central to my work at Nationale-Nederlanden.
At Nationale-Nederlanden, just like on cross-country trails, it is not only the goal that counts but also the path we cover together. Nationale-Nederlanden has allowed me to grow, innovate, and lead. This journey has been incredibly fulfilling, and I look forward to many more miles with Nationale-Nederlanden.
.jpg)
“Nationale-Nederlanden stands out for its openness to diverse perspectives .”
.png)
“The great thing about NN is that I can develop and explore my interests and potential here.”
.png)
‘NN is a great place to grow, professionally and personally’
Create a job alert and receive the most recent matching vacancies in your inbox.